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Who is Liable for Water Damage from Upstairs

If you live in an apartment, condo, or duplex, you may be at risk for flooding from an upstairs neighbor. The water damage can occur at any time and without warning – and it can be the beginning of a costly debate between neighbors.

Let’s discuss who is responsible for apartment water damage that comes from an upstairs neighbor and how to handle leaks and flooding that occurs. At Alpha Omega Disaster Restoration, we’re ready to help residents in Billinngs and surrounding areas with any water damage that occurs . Read on for what to do before we arrive on the scene!

apartment water leak

Start the Clean-up Process and Talk to Your Neighbor

Begin by mopping up the water that has appeared in your apartment. You want to clean up as much as possible to prevent any water from causing major damage to your property. Drying up as much water as possible is extremely important.

Alerting your neighbor to the fact that there is a problem is also important – they may have no idea that water has leaked from their home into yours. The two of you can work together to figure out the extent of the water damage and figure out next steps.

Contact Building Maintenance

Regardless if you live in a condo or rent an apartment, alert a landlord or building maintenance to the damage. If you and your neighbor cannot stop the leak, it is up to them to address the problem and repair the damage. It is up to you to make it clear how the leak could potentially affect other units and why it is so important to act quickly.

Begin the Dry Out Process

Even small leaks need to be addressed quickly. Using towels, fans, and wet vacs to mop up the water. This can limit mold or mildew forming causing bigger problems long term.

Contact Your Insurance Company

Document all damage caused by the flooding. Call your insurance company and begin to file a claim. Your condo association may not reimburse you for the costs associated with water damages. The insurance company may help with any costs incurred due to necessary repairs.

Review Your Condo Association Policy

Ask your condo or homeowner association for two copies of their insurance policy. One should go to your insurance agent for review. They’ll figure out what coverage the association is responsible for, what your insurance will cover, and ultimately, what you will be responsible for out of pocket.

Call Alpha Omega Disaster Restoration

When apartment water damage strikes, calling in a professional restoration company to handle clean up and construction. At Alpha Omega, we have a dedicated team to assist with water damage clean up. If necessary, our team provides full service reconstruction to restore any surface damage.

Call us for more information, or to schedule an appointment for a walk through today.

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Why Choose Us

We will work directly with your insurance company to make the process painless.
We are an IICRC-certified firm. Click on “Certified Experience” above to learn more about the importance of hiring a certified firm.
Get the very best disaster restoration service — at a fair price.
We offer a five-year workmanship warranty.
experience training matter
We have highly-trained employees who are your go-to team with over 50 years of combined experience in the restoration industry.
We have the right tools to save you time and money. Get it done right the first time.

Reviews from Our Clients


"Luckily I have never needed to use a restoration company, but as someone who has worked closely with Alpha Omega, they have treated my clients very well, and have always been honest and very transparent. Although their whole team is very professional and punctual, Carissa and Sonya have been great to work with."


"Best service in town! I had water leaking through my basement ceiling from the overflow drain in my upstairs bathtub. They showed up immediately after I called, they were super professional and helped me find the leak and even told me how I can fix it myself. I was so impressed how well the turned my problem around."

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